Shipping & Returns


We make every effort to deliver your order to you as soon as possible. We aim to dispatch your order within 2 working days. Sometimes products are not in stock due to freshness and the delivery of your order may take a little longer. If for whatever reason we cannot meet the delivery time, we will inform you as soon as possible.

The stated prices do not include shipping costs.

These amount to:

  • Letterbox parcel €3,50
  • Parcel up to 5kg €5,50
  • Parcel >5kg €10,00


Return policy Madaq B.V.

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 6,95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via [email protected] We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. See the cancellation form below.

I have provided a wrong delivery address.

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.


Annex I: Model withdrawal form

Model withdrawal form

(only fill in and return this form if you want to revoke the agreement)

-To: [name of entrepreneur]

[geographic address entrepreneur]

[company fax number, if available]

[email address or electronic address of entrepreneur]

-I/We* hereby give notice that I/we* have entered into our agreement concerning the sale of the following products: [designation product]*

the delivery of the following digital content: [designation digital content]*

the provision of the following service: [indication of service]*, withdrawal/revoke*

-Ordered on*/received on* [date order for services or receipt for products]

-[Name of consumer(s)]

-[Address consumer(s)]

-[Signature consumer(s)] (only when this form is submitted on paper)

* Strike out what is not applicable or fill in what is applicable.